Privacy Policy

1. Introduction

We provide a platform that allows users to browse restaurant listings, view menus, read reviews, and book tables. This policy applies to information collected through our website, mobile experiences, and any related services we operate that link to this policy.

2. Information We Collect

3. How We Use Information

• •Provide, operate, and improve the Service (including personalized search and recommendations)
• •Process and manage bookings and confirmations with restaurants
• •Communicate with you (service messages, booking updates, security alerts, and—where permitted—marketing)
• •Prevent fraud, secure accounts, and enforce our Terms
• •Comply with legal obligations and resolve disputes
• •Analyze usage to improve performance, UI/UX, and features

4. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure site performance, and deliver relevant content. You can manage cookie preferences through your browser settings. If required in your region, we will present a consent banner to collect your choices.

5. Data Sharing & Disclosure

• •Restaurant partners: We share booking details so restaurants can confirm and manage your reservation
• •Service providers: Cloud hosting, analytics, messaging, and customer support tools acting on our instructions
• •Payment processing: Handled by third-party processors; we do not store full payment card data
• •Legal & safety: When required by law or to protect rights, property, or safety of users and the public
• •Business transfers: In connection with a merger, acquisition, or asset sale, subject to appropriate safeguards

6. Third-Party Services

Our Service may include links or integrations with third-party services such as maps (e.g., Google Maps/Mapbox), analytics (e.g., Google Analytics), login providers (e.g., Google, Facebook), messaging, and payment gateways (e.g., eSewa, Khalti, cards via processors). Their use of your information is governed by their own privacy policies.

7. Legal Bases (EEA/UK)

If you are in the EEA or UK, we process personal data under these legal bases: (i) performance of a contract (providing bookings), (ii) legitimate interests (e.g., improving the Service, preventing fraud), (iii) consent (for certain cookies/marketing), and (iv) compliance with legal obligations.

8. Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context (e.g., booking records vs. analytics data).

9. Your Rights & Choices

• •Access, correct, or delete your account information
• •Withdraw consent where processing is based on consent
• •Object to or restrict certain processing (where applicable)
• •Data portability (receive a copy of data in a structured format, where applicable)
• •Opt-out of marketing emails by using the unsubscribe link or account settings

10. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls, and monitoring). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Service is not directed to children under 13 (or the age defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

12. International Transfers

We may process and store information in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers, such as standard contractual clauses or other lawful mechanisms.

13. Changes to this Policy

We may update this policy from time to time. If changes are material, we will notify you by email or by posting a notice within the Service. Your continued use of the Service after the effective date of an updated policy constitutes acceptance.